Sticky Situations: Reg E Compliance Tips Part 2

Three-Part Series

Consumer protection is an important aspect of every institution’s daily operations and Regulation E continues to become more complex every year. As a result, institutions are often faced with “sticky situations” while they attempt to balance payment rules with federal consumer protection requirements. An improper balance can lead to non-compliance of federal law.

The sessions in this 3-part series will help attendees uncover many of the most common non-compliance issues, positioning the institution for stronger compliance to reduce exposure to risk and financial losses. Additionally, the speakers will cover any changes to the regulations’ interpretations and/or compliance expectations issued prior to each event date.

Sticky Situations: Reg E Compliance Tips Part 2

In the final session of the three-part series, we’ll take a deeper dive into EFT consumer dispute investigations. Attendees will investigate cases and assign appropriate provisions of not only Regulation E to each component of the case, but also payment rules including debit card, ACH, and faster payments networks.

In this advanced, interactive session, attendees will:

• Investigate cases to determine the applicable compliance requirements of the Regulation.
• Solve issues presented by the lack of alignment of the Regulation and payment rules.  
• Develop an internal action items list to increase compliance and reduce exposure.

Course Prerequisite: Attendees should have a solid working knowledge of Regulation E and dispute handling procedures at your institution prior to attending these sessions. We encourage attending Unauthorized EFTs and Regulation E prior attending Sticky Situations 1 or 2.