Sticky Situations: Reg E Compliance Tips Part 1

Three-Part Series

Consumer protection is an important aspect of every institution’s daily operations and Regulation E continues to become more complex every year. As a result, institutions are often faced with “sticky situations” while they attempt to balance payment rules with federal consumer protection requirements. An improper balance can lead to non-compliance of federal law.

The sessions in this 3-part series will help attendees uncover many of the most common non-compliance issues, positioning the institution for stronger compliance to reduce exposure to risk and financial losses. Additionally, the speakers will cover any changes to the regulations’ interpretations and/or compliance expectations issued prior to each event date.

Sticky Situations: Reg E Compliance Tips Part 1

Consumer protection is an important aspect of every institution’s daily operations and Regulation E continues to become more complex every year. As a result, institutions are often faced with “sticky situations” while they attempt to balance payment rules with federal consumer protection requirements. An improper balance can lead to non-compliance of federal law.

In the second session of the three-part series, we’ll examine actual cases from both the EFT payment network rules and through the Regulation E lens to help attendees refine their internal procedures to increase compliance.

From “what-went-wrong” in actual cases to identifying options for institutions who are investigating claims, this course will establish a solid foundation that attendees can use to gauge the success of their own consumer protection investigations program.

Note: Attendees should have a solid working knowledge of Regulation E and dispute handling procedures at your institution prior to attending this session. We encourage attending Unauthorized EFTs and Regulation E prior attending Sticky Situations 1 or 2.

In this intermediate, interactive session, attendees will:

• Dissect common Regulator and CFPB findings to uncover common issues.

• Examine frequently misunderstood compliance requirements.

• Distinguish “unauthorized” from “authorized” consumer claims using the Official Commentary and FAQs.

• Analyze when a case is a “network” dispute vs. a Reg E claim.

• Test their knowledge.

Speakers:

• Mary Mumper-Morrison, AAP, APRP, CAMS, Advisor, NEACH Payments Group

• Rayleen M. Pirnie, BCJ, AAP, CERP, Advisor, NEACH Payments Group