Finding the Balance: Unauthorized EFTs and Regulation E

This event has already concluded. Registering now will grant you access to the on-demand recording, available until December 31, 2025.

Three-Part Series

Consumer protection is an important aspect of every institution’s daily operations and Regulation E continues to become more complex every year. As a result, institutions are often faced with “sticky situations” while they attempt to balance payment rules with federal consumer protection requirements. An improper balance can lead to non-compliance of federal law.

The sessions in this 3-part series will help attendees uncover many of the most common non-compliance issues, positioning the institution for stronger compliance to reduce exposure to risk and financial losses. Additionally, the speakers will cover any changes to the regulations’ interpretations and/or compliance expectations issued prior to each event date.

Finding the Balance: Unauthorized EFTs and Regulation E

Regulation E establishes the minimum standards a financial institution must follow when resolving consumer claims of unauthorized Electronic Fund Transfers (EFTs). Using Regulation E and common financial institution questions as a guide, this course dives into critical components of an institution's obligations for consumer claims of unauthorized ACH debits and debit card transactions.

In this interactive, basic session, attendees will:

• Examine provisions of Regulation E applicable to consumer claims of unauthorized EFTs
• Discuss how Regulation E and the CFPB’s 2021 interpretations impact investigation responsibilities of institutions
• Compare Regulation E investigation requirements to payment system rights of return
• Differentiate institution responsibility/liability from consumer liability
• Apply what you have learned